Technical Support

For product related problems

Including all relevant information is critical to getting a speedy resolution. Please include as much relevant information as possible; such as:

• Make, model and year of the vehicle (Gas or diesel motor, automatic or manual transmission, type of key used).
• Bypass or Interface module information (Part number and service number or hardware version and firmware version).
• Installation guide used (Title, revision and configuration used).
• Remote Starter information (Brand and model number).
• Information regarding the problem and what steps have already been taken to troubleshoot the problem:
  • Vehicle:
    • What does the vehicle do unexpectedly during remote-start or during key take-over? (No ignition, only ignition and no crank, crank and doesn’t start or crank and starts but then shuts down).
    • If the problem is a recurring one, is there a particular situation in which the problem always occurs or is the problem random?
    • Does the vehicle have any problems functioning normally with the key?
  • Bypass or Interface module:
    • How does the LED on the module react when the problem occurs?
    • Does the module function correctly with other features? (Locks, OEM alarm control).
    • How many times did the LED flash during the final programming step(s)?
  • Remote Starter:
    • Was the remote starter tested separately from the bypass?
    • How are the remote starter and the module connected? (Wire-to-Wire or Datalink).
    • After starting the vehicle with the key normally, does an idle-mode take-over function correctly?
    • Does the remote starter indicate an error code by flashing the parking lights a certain number of times?
    • Does the problem still occur when the remote-starter signals and timing are simulated with jumper wires?