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Technical Support Agent

Location:

Montreal, Quebec

Company Profile:

Fortin Electronic Systems is a company that has specialized in automotive after-market electronic accessories since 1962. Over the past fifteen years Fortin has been acquiring expertise in manufacturing and developing bypass kit's which has made them the leading international developer and manufacturer today. The bypass and interface modules are specially designed to simplify and enhance after-market alarm, key-less entry and remote-starter installations.

Position Summary:

We a looking for a Technical Support Agent to join our team of support trained installers using our products. The support agent will act as the primary point of contact between Fortin Electronic Systems and our customers for all technical inquiries. We are looking for people who have experience with customer service, have some knowledge of electrical theory, are passionate about what they do, and how they do it. Do you want to make a difference? Our clients are located all around the globe, and we need to continue to be more experienced and knowledgeable than they are to offer them the best support possible.

Primary Roles / Responsibilities:

Responsibilities include basic technical troubleshooting and communication as well as contributing to the administrative aspect of the departement. Opportunities are available for those willing and who know their stuff.

1. Technical Support:

   • Find solutions to remote starter/alarm installation problems
   • Act as the voice of Fortin Electronic Systems; providing front line support via phone, email, and chat applications
   • Keep installers updated on new vehicles and products available for installations

2. Documentation and Administration:

   • Update vehicle information
   • Create assets/knowledge base articles from resolved issues
   • Develop and maintain a relationship with the product group for introducing bug fixes and new feature requests
   • Proactively maintain familiarity and experience with our products and the automobiles they are used with

Required Skills:

• Background in electronics, telecommunications or automotive technician
• Perfectly Bilingual (written, verbal)
• Flexible team player

Skills considered assets:

Given the mission critical nature of our applications, you must work very well under pressure, problem solve efficiently, and keep abreast of current technology.

• Ability to quickly solve large, complex problems
• Some knowledge in the 12V industry
• Effective time management
• Excellent research skills
• Effective project management skills / ability to prioritize and schedule tasks
• Excellent communication skills (written, verbal)
• Punctual
• Manual dexterity

Experience and education:

• Electronics or Automotive electronics degree
• Experience in customer service

Technical Support Technician

Location:

Montreal, Quebec

Company Profile:

Fortin Electronic Systems is a company that has specialized in automotive after-market electronic accessories since 1962. Over the past fifteen years Fortin has been acquiring expertise in manufacturing and developing bypass kit's which has made them the leading international developer and manufacturer today. The bypass and interface modules are specially designed to simplify and enhance after-market alarm, key-less entry and remote-starter installations.

Position Summary:

Fortin Electronic Systems is seeking a Support Technician to join our team of support trained installers using our products. The support technician will act as a second level responder to our customers with more complex support related inquiries. We are looking for people who are experienced installers, are passionate about what they do, and how well they do it. Do you want to make a difference? Our clients are located all around the globe, and we need to continue to be more experienced than they are.

Primary Roles / Responsibilities:

Responsibilities include intermediate technical troubleshooting and communication as well as contributing to the administrative aspect of the departement. Opportunities are available for those willing and who know their stuff.

1. Technical Support:

   • Find solutions to remote starter/alarm installation problems
   • Act as the voice of Fortin Electronic Systems; providing front line support via phone, email, and chat applications
   • Keep installers updated on new vehicles and products available for installations

2. Documentation and Administration:

   • Update vehicle information from wiring and pictures obtained in a vehicle
   • Create assets/knowledge base articles from resolved issues
   • Develop and maintain a relationship with the product group for introducing bug fixes and new feature requests
   • Proactively maintain familiarity and experience with our products and the automobiles they are used with

Required Skills:

• Background in electronics, telecommunications or automotive technician
• Perfectly Bilingual (written, verbal)
• Flexible team player

Skills considered assets:

Given the mission critical nature of our applications, you must work very well under pressure, problem solve efficiently, and keep abreast of current technology.

• Ability to quickly solve large, complex problems
• Some knowledge in the 12V industry
• Effective time management
• Excellent research skills
• Effective project management skills / ability to prioritize and schedule tasks
• Excellent communication skills (written, verbal)
• Punctual
• Manual dexterity

Experience and education:

• Electronics or Automotive electronics degree
• 1+ years of hands-on experience with remote-starter and alarm installations
• Experience in customer service

Technical Support Specialist

Location:

Montreal, Quebec

Company Profile:

Fortin Electronic Systems is a company that has specialized in automotive after-market electronic accessories since 1962. Over the past fifteen years Fortin has been acquiring expertise in manufacturing and developing bypass kit's which has made them the leading international developer and manufacturer today. The bypass and interface modules are specially designed to simplify and enhance after-market alarm, key-less entry and remote-starter installations.

Position Summary:

Fortin Electronic Systems is seeking a Technical Support Specialist to join our team and support trained installers using our products. The support specialist will deal with distributor technical issues and also help manage the rest of the technical support team. We are looking for people who are experienced installers, are passionate about what they do, and how well they do it. Do you want to make a difference? Our clients are located all around the globe, and we need to continue to be more experienced than they are.

Primary Roles / Responsibilities:

Responsibilities include advanced technical troubleshooting and communication as well as contributing to the administrative aspect of the department and some management duties. Opportunities are available for those willing and who know their stuff.

1. Technical Support:

   • Find solutions to remote starter/alarm installation problems
   • Act as the voice of Fortin Electronic Systems; providing front line support via phone, email, and chat applications
   • Keep installers updated on new vehicles and products available for installations
   • Deal with distributor and remote starter manufacturer issues

2. Documentation and Administration:

   • Update vehicle information from wiring and pictures obtained in a vehicle
   • Create assets/knowledge base articles from resolved issues
   • Develop and maintain a relationship with the product group for introducing bug fixes and new feature requests
   • Proactively maintain familiarity and experience with our products and the automobiles they are used with
   • Validate and test new plans and solutions for installations

3. Management:

   • Supervise the work of other tech support agents
   • Help other support agents solve complex troubleshooting issues

Required Skills:

• Background in electronics, telecommunications or automotive technician
• Perfectly Bilingual (written, verbal)
• Flexible team player

Skills considered assets:

Given the mission critical nature of our applications, you must work very well under pressure, problem solve efficiently, and keep abreast of current technology.

• Ability to quickly solve large, complex problems
• Some knowledge in the 12V industry
• Effective time management
• Excellent research skills
• Effective project management skills / ability to prioritize and schedule tasks
• Excellent communication skills (written, verbal)
• Punctual
• Manual dexterity

Experience and education:

• Electronics or Automotive electronics degree
• 5+ years of hands-on experience with remote-starter and alarm installations
• Experience in customer service

Product Trainer

Location:

Montreal, Quebec

Company Profile:

Fortin Electronic Systems is a company that has specialized in automotive after-market electronic accessories since 1962. Over the past fifteen years Fortin has been acquiring expertise in manufacturing and developing bypass kit's which has made them the leading international developer and manufacturer today. The bypass and interface modules are specially designed to simplify and enhance after-market alarm, key-less entry and remote-starter installations.

Position Summary:

Fortin Electronic Systems is seeking a Product Trainer to join our team. The products trainer will act as the face of Fortin to represent the company at shows, expos and visits to different dealers and distributors. This person is also in charge of planning all presentations and marketing materials for on the road training events. The trainer must also be able to answer all technical questions so they will need to have a good understanding of electronics and 12V product installations. Do you want to make a difference? Our clients are located all around the globe, and we need to train/educate them in all the new products that are available to meet their needs.

Primary Roles / Responsibilities:

Responsibilities include training sessions in-house and on the road as well as planning/designing marketing material. Opportunities are available for those willing and who know their stuff.

• Prepare training material (banners, pamphlets) for training sessions
• Prepare presentations (powerpoint)
• Train customers and installers and keep them up-to-date on the latest solutions Fortin offers
• Stay up to date with all technical issues

Required Skills:

• Background in electronics, telecommunications or automotive technician
• Perfectly Bilingual (written, verbal)
• Flexible team player

Skills considered assets:

Given the mission critical nature of our applications, you must work very well under pressure, problem solve efficiently, and keep abreast of current technology.

• Good public speaker
• Effective time management
• Excellent research skills
• Effective project management skills / ability to prioritize and schedule tasks
• Excellent communication skills (written, verbal)
• Punctual

Experience and education:

• 5+ years of hands-on experience with remote-starter and alarm installations
• Experience in customer service